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Beyond Support: The ASAP Advantage

Priority alarms can’t wait. The ASAP support team understands the urgency of keeping alarm information flowing between monitoring centers and emergency communications centers. We’re committed to helping you resolve issues quickly, minimize downtime and keep your operations moving.

ASAP Service Delivery Offers
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Uptime & Reliability
  • Technical support and troubleshooting: Access expert assistance to resolve issues and keep your ASAP connection running smoothly.
  • Maintenance and outage notifications: Stay informed about scheduled maintenance, service disruptions, and restoration updates.
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Connect, Expand & Evolve
  • ECC and monitoring center onboarding: Receive guidance and coordination to establish your ASAP connection and expand participation.
  • Reengagement and system transition support: Get help restarting participation or maintaining connectivity through CAD and other system changes.
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Integrate & Validate
  • CAD and automation software integration: Receive technical guidance and coordination to connect CAD and monitoring center automation software with ASAP.
  • Testing and accuracy validation: Verify connectivity, data accuracy, and alarm workflows to support a successful go-live.
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Connect360
  • Identify opportunities: Review alarm activity and participation to uncover ways to increase ASAP utilization.
  • Put opportunities into action: Receive hands-on guidance and coordination to turn more alarm notifications into digital deliveries through ASAP.
What to include in your request
  • Center name and contact details
  • Impact on your operations
  • Affected connection or application
  • Issues description and error messages
  • Start/End date and time
  • Relevant screenshots or logs

Need to escalate a support issue?

For critical issues or concerns requiring escalation, follow the escalation procedures in your ASAP Service Guide to reach the appropriate ASAP team member.

Ready to join ASAP?

Become part of the ASAP movement today.

ASAP can be implemented in as little as two months – we will guide you through the entire process.

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