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How much is manual alarm handling costing your ECC?

Every routine and manual alarm call takes time to process, delays response, strains telecommunicators, and limits your staff’s ability to focus on higher-priority incidents. ASAP Service redirects alarm calls directly and digitally into an ECC’s CAD system without any intervention.

Use the ASAP ROI Calculator to quantify the impact of manual alarm handling and clearly see what automation could change for your staff.

Add your ECC's metrics to receive a customized return-on-investment estimate. The ASAP ROI Calculator uses your inputs to project ROI based on customized data. The more value you provide, the more complete and tailored your results will be*.

ROI Calculator

Assumptions

  • 75% of alarm traffic will transition through the platform
  • Hold time on admin line: 2 minutes per call
  • Initial telecommunicator processing (first call): 1.5 minutes
  • First follow-on call: 0.5-minute conversation
  • Second follow-on call (post-dispatch debrief): 1.5-minute conversation
  • ASAP Service alarm request processing time: 20 seconds

*This tool is intended to help Emergency Communications Centers evaluate potential operational and financial impacts associated with implementing ASAP. ROI projections are estimates only and are based on user-provided data and assumptions regarding alarm volume, staffing, and ECC operations. Actual outcomes may vary significantly based on local policies, workflows, call handling practices, technology integrations, and implementation factors.